Refund policy
At [STORE NAME], customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before requesting a return, exchange, or refund.
1. Return Eligibility
To be eligible for a return, the item must:
- Be unused, unworn, and in original condition
- Include original packaging, tags, and accessories (if applicable)
- Not be damaged due to misuse or improper handling
- Be returned within the eligible return period
We reserve the right to refuse returns that do not meet these conditions.
2. Return Timeframe
Customers may request a return within 14 Days of receiving the order.
To initiate a return, please contact us at:
zarif03026@gmail.com
Please include:
- Order number
- Product name
- Reason for return
- Photos (if the item is damaged or defective)
3. Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Refunds may take some time to reflect in your account depending on your bank or payment provider
If your refund is delayed, please first contact your bank or payment provider.
4. Exchange Policy
We may offer exchanges for:
- Damaged items
- Defective products
- Incorrect items received
- Size or variant issues (if applicable)
Exchange requests must be made within [3 DAYS] of delivery.
Replacement products will be shipped after the original item is received and inspected, subject to stock availability.
5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 1 DAY of delivery at zarif03026@gmail.com.
Please provide:
- Order number
- Clear photos/videos of the product and packaging
- Description of the issue
We will review the issue and provide a replacement, exchange, or refund where applicable.
6. Non-Returnable Items
The following items may not be eligible for return or refund:
- Used or damaged products
- Products without original packaging or tags
- Customized or personalized items
- Sale or clearance items (if applicable)
- Hygiene-sensitive accessories (if opened or used)
Please review product descriptions carefully before placing your order.
7. Return Shipping Costs
If the Return Is Due to:
- Damaged product
- Defective item
- Wrong item sent by us
→ We will cover the return shipping cost.
If the Return Is Due to:
- Change of mind
- Incorrect order placed by customer
- Preference-related reasons
→ Customers may be responsible for return shipping charges.
Shipping charges paid during checkout are generally non-refundable unless the return is due to our error.
8. Cancellation Policy
Orders may only be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.
To request a cancellation, contact us immediately at zarif03026@gmail.com.
9. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
[Cutique.site]
Email: [zarif03026@gmail.com]
Phone: [+923486328349]
Address: [Sargodha,Punjab,Pakistan]
We value your trust and will always do our best to provide a smooth and reliable shopping experience